Working with Arrogant and Duplicitous People [Skillsoft]

Duration:
2:00:00
Course overview:
In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of hearing the latest malicious gossip from someone else, you'll want to take this course. After you've learned how to deal with arrogant and duplicitous people in this course, you'll never have to suffer from enlarged egos or minute self-images again.
Prerequisites:
None
Target audience:
Business professionals, managers, executives, front-line workers
Topics covered:
Arrogant People
- recognize benefits of coping effectively with arrogant people in the workplace.
- identify the steps to follow to deal effectively with an egghead.
- identify the steps to follow to deal effectively with a braggart.
- identify strategies to use to deal effectively with a glory hog.
- identify strategies that are effective in dealing with a life-of-the-party.
Duplicitous People
- recognize benefits of coping with duplicitous people in the workplace.
- identify reasons people meddle in the affairs of others.
- select characteristics that are representative of a busybody.
- select the examples of the characteristics of an agitator.
- identify the phrases that describe a saboteur.
- use strategies to effectively confront duplicitous people in a business scenario.